What can we help with?
Video or account help
A render will not start, a result looks technically wrong, or you need help with sign-in, credits, sharing, or your account.
Email video & account support →Payment or refund
Ask about a purchase, a missing credit, or an unused-pack refund. Include the order reference, but never your full card number.
Email payment support →Content or image report
Report unauthorized use of your image, misleading content, harassment, or another policy concern. Never attach illegal content.
Report content →Privacy request
Ask for access, correction, deletion of a render, or deletion of your account. Use the email associated with your account.
Make a privacy request →Prefer one address?
Email support@rapaivideos.org. A clear subject such as “Content report,” “Refund request,” or “Video help” helps us route your message.
What to include
- Your account email: especially for purchase, credit, access, or deletion requests.
- The relevant reference: a video or share link, job reference, or order reference.
- What happened: the approximate date, the step where things went wrong, and what you expected instead.
- A safe description: describe concerning content instead of attaching anything illegal or harmful.
Do not send passwords, full card numbers, identity documents, or illegal content.
Perhaps the answer is already here
Failed video or refund?
See what is returned automatically and how to request an unused-pack refund.
Read the Refund Policy →Delete a render or account?
Learn what we keep and how to make an access or deletion request.
Read the Privacy Policy →Report or appeal?
Review the content rules, enforcement options, and appeal process.
Read the Acceptable Use Policy →Concerned about AI content?
Understand generated results, AI disclosure, and our independence.
Read the AI Disclaimer →